Delivery Policy

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment or give you the option to backorder the item.

2. Delivery Location

Items offered on our website are only available for delivery to addresses in Australia.  Any shipments outside of Australia are not available at this time.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 business days of the date of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Delivery Instructions

You can provide special delivery instructions on the checkout page of our website.

5. Shipping Costs

Shipping costs are based on the location and the delivery method. A minimum of $15 will be added to your order for freight and packaging. If the weight exceeds this threshold our staff will manually calculate the shipping rate based off Australia Post rates. Please note that Australia Post rates do not take into consideration our packaging costs. Additional shipping charges may apply to remote areas or for large or heavy items.

6. Damaged Items in Transport

If there is any damage to the product on delivery, contact us immediately on 07 4691 1620.

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us at on 07 4691 1620.