I wish to purchase and item but its out of stock, will you get it in again?
By ordering out of stock items we will contact you either via email or phone to let you know if the stock will be coming back in again.
I've ordered a product online that says its in stock, but then I received a call or email saying its no longer available. How does this happen?
We do our best to keep our website up to date. Due to sharing our web orders with our shop front sometimes its unavoidable that some items are sold in store before we are able to process our web orders.
My item arrived damaged, what do I do?
Please call our staff for further instructions. Please take photos an have them ready to send.
Im nervous about releasing my credit card details online/over the phone, How safe is this really?
We have a very secure website and we keep all of our systems up to date. As for phone orders all details are stredded and disposed of right away.
I have recieved an email regarding my PTA what happens next?
When you have received an email saying that your permit has been approved please be aware it will still take several days before it is faxed/posted through. If you have selected your PTA to be faxed to the store we will call you when it arrives.
Do I need to produce the original PTA?
Yes! If the PTA has not been faxed to us by Weapons Licensing and you have received your PTA in the post. You will physically have to bring the PTA to store or registered post it to us.
Do you accommodate firearm storage?
No, Not generally. If urgent storage is required please call our staff for more detail.
There is no freight charged to my online order, what happens next?
Our frieght is charged by weight and size, we manually process our online order and charge freight when this happens. Minimal freight charge is $10.00 =. Normally any freight over $30.00 we will contact you first.
Can you freight live ammunition/primers/powders etc?
No, due to risks and the cost in freighting/carrying live ammunition we are unable to provide this. Unless you have a freight/courier company that can do so.